Troubleshooting

We’re sorry that you are experiencing problems listening to SoloPianoChristmas.com. We appreciate your patience and promise to offer the best support we can… however please keep in mind that we are musicians, not tech gurus!

Please follow the troubleshooting steps below. If you still have problems, please contact us.


I don’t hear any music on the Listen page.

This can happen for a number of reasons, which we will outline below. Please check each of the bullet points below:

Install Flash: Currently, we are using a Flash player to run our broadcast. Your computer must be able to run Flash in order to listen to our broadcast.

iPhones and iPads: Unfortunately iPhone and iPads along with most mobile devices are unable to run Flash so you won’t be able to listen to our broadcast on mobile devices. Please use a desktop or laptop computer.

Volume Check: Is the volume turned up on your computer?

Browser Check: While the player should work on most web browsers, there are many browsers out there and its possible that the one you are using is having a problem. Try using a different one. Examples of browsers are Firefox, Google Chrome, Safari, and Internet Explorer. Try switching browsers to see if that is causing the problem.

Web Filter Issues: Are you trying to listen at work? Many employers will block online radio streams to minimize network traffic. It is possible that the web filters you have at work are blocking radio traffic for the ReverbNation broadcast that we are using. To check this, see if you can go to our ReverbNation site. If you can’t get to this page, then it is very likely that your workplace has a filter in place that’s blocking it. If you know someone at your work’s technology office or helpdesk you may want to ask them if www.reverbnation.com is being blocked and see if they can un-block it.

Sound Skipping, Buffering, Starting and Stopping…

If you’re experiencing this problem, it means there is insufficient bandwidth available to stream our music. The network is congested or, possibly, a server somewhere between you and the ReverbNation server is slowing things down. So essentially, there is a data bottleneck somewhere. As our stream is already at a pretty low bit rate, if you experience this problem, unfortunately the only thing you can do is wait and try again later.

I still can’t hear any music but would really like to listen.

Please contact us and we’ll do our best to help you. Again, we’re musicians not tech gurus and regretfully we may not be able to help you solve the streaming issue. But there are other options available! You can order one of our our “Christmas Whisperings” CDs and listen to our music on a CD player. You can download our music from iTunes or Amazon and listen to it on your iPod or other MP3 device. Each artist you hear on SoloPianoChristmas.com has CDs and MP3s available for purchase. Use the convenient links on our Music page to connect you.